Who we are and what this policy covers
Claimfrost is an Australian social media marketing agency based in Brisbane, and we take personal privacy seriously. This policy explains what information we collect from clients, website visitors and job applicants, how we use it, and the rights you have under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It applies to everything we do through claimfrost.online, our email correspondence, our client onboarding forms and any third-party platforms we use to run campaigns on your behalf.
If you have a question that is not answered here, please reach out to us directly and we will respond within a reasonable timeframe.
What personal information we collect
The information we collect depends on how you interact with us. In most cases it is limited to what is genuinely needed to deliver our services.
- Identity and contact details such as your name, business name, email address and phone number
- Billing information including company address, ABN and invoice history
- Project information such as brand guidelines, campaign objectives and creative assets you share with us
- Technical information from our website, including IP address, browser type, pages viewed and cookie identifiers
- Communications and correspondence, including emails, meeting notes and support requests
How we use your information
We use personal information to deliver and manage the services you have engaged us for, to prepare quotes and invoices, to communicate with you about your account, and to improve the quality of our work.
We may also use your contact details to send occasional updates about our services, industry news or offers, but only where you have opted in or where we are otherwise permitted to do so. You can opt out of marketing communications at any time by replying to any message we send.
Where we run advertising campaigns on behalf of clients, we process information under the client's instruction and act as a service provider rather than an independent controller of that data.
Cookies, analytics and third-party platforms
Our website uses cookies and similar technologies to remember your preferences, measure page performance and understand how visitors move through the site. Analytics data is aggregated wherever possible and we do not use it to identify individuals. You can disable cookies in your browser settings, though some website features may stop working as intended.
We also use third-party platforms such as Meta, TikTok, LinkedIn, Google and Stripe to operate our business and to run client campaigns. These providers have their own privacy policies, and we encourage you to review them before submitting information through any of those services.
Disclosure, storage and security
We do not sell your personal information. We may share it with trusted service providers who help us operate, including cloud hosting, email, accounting and advertising partners, and only to the extent needed to perform their function for us. We may also disclose information where required by law or to protect the rights and safety of our team and clients.
Information is stored on secure servers in Australia and in some cases overseas, including in the United States and the European Union, where our service providers operate data centres. We use encryption in transit, access controls, staff training and periodic reviews to keep information safe, though no system can guarantee absolute security.
Your rights and how to contact us
You can ask us at any time to access the personal information we hold about you, to correct anything that is inaccurate, or to delete information we no longer have a lawful reason to keep.
To make a request, or to raise a privacy concern, contact our privacy contact using the details on our contacts page. We will acknowledge your request promptly and aim to resolve it within thirty days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
This policy may be updated from time to time to reflect changes in our practices or the law. The current version is always published on this page.