Acceptance of these terms
These Terms and Conditions apply to your use of the Claimfrost website and to any services we provide to you, whether through a signed proposal, a written quote or a monthly retainer agreement. By browsing the site or engaging us, you agree to be bound by these terms.
If you do not agree with any part of these terms, please do not use our website or services.
Our services
Claimfrost provides organic social media management, content production, paid social advertising and related consulting services. The specific scope, deliverables and timeline for each engagement are confirmed in writing before work begins.
We aim to deliver every service to a professional standard, but we cannot guarantee specific commercial outcomes such as follower counts, engagement rates or return on ad spend. Marketing results depend on factors beyond our control, including platform algorithm changes, seasonality and market conditions.
Client responsibilities
To do our best work, we need timely input and access from you. Unless agreed otherwise, you are responsible for providing brand assets, approvals, platform access and any information reasonably required to deliver the engagement.
- Responding to review requests within agreed timeframes
- Ensuring all content and materials you provide are lawful and do not infringe third-party rights
- Maintaining accurate billing and contact information
- Ensuring any third-party tools or datasets you ask us to use are licensed appropriately
Fees, invoices and payment
Our fees are set out in the relevant proposal or retainer agreement and are quoted in Australian dollars unless stated otherwise. Invoices are issued monthly in advance and are payable within fourteen days of the invoice date.
Late payments may attract interest at the rate set out in the agreement, and we reserve the right to pause or suspend services where an invoice remains unpaid beyond a reasonable period. Third-party costs such as ad spend, stock imagery or creator fees are passed through at cost.
Intellectual property
You retain ownership of any material you provide to us. Claimfrost retains ownership of our internal methodologies, templates, processes and know-how.
Upon full payment, we assign to you the rights to the final deliverables created specifically for your project, unless a written agreement says otherwise. We may retain a right to display the work in our portfolio for promotional purposes, and you can ask us in writing to exclude specific pieces from that use.
Termination and liability
Either party may terminate a retainer agreement by providing thirty days' written notice. Work already delivered or scheduled is payable up to the termination date.
To the maximum extent permitted by Australian law, Claimfrost is not liable for indirect or consequential losses arising from the use of our services. Nothing in these terms excludes any rights you have under the Australian Consumer Law that cannot lawfully be excluded. These terms are governed by the laws of Queensland, Australia.